AI agents are easy to pilot. But when you try to move from experiment to production, progress stalls – because the hard part isn’t “more AI,” it’s the platform that must run AI reliably. 88% of organizations now use AI in at least one business function (compared to 55% in 2024). At the same time, […]
A recent roundtable discussion revealed that financial institutions may be softening their long-standing resistance to core IT renewal – as AI raises the stakes and exposes the limitations of legacy systems. The debate, hosted by SoftServe and Google Cloud at London’s House of Lords, brought together senior technology and operations leaders from across financial services. […]
The right map technology for your Android app depends mostly on two things: what your team already knows, and your budget. That sounds less exciting than comparing feature lists, but it’s the truth. Teams rarely fail because they picked the “wrong headline feature.” They fail because they underestimated long‑term costs or chose something their team […]
AI becomes the brain of your business For the past few years, companies have been testing Generative AI in small pilot projects. That trial phase is ending. AI is now becoming a core part of daily work – answering customer questions on its own, sorting requests, and moving tasks to the right team without waiting […]
Most retailers think they offer omnichannel shopping. They have a website, an app, stores, loyalty programs. But the customer doesn’t feel remembered. She saves a dress on the website, opens the app on the train – and nothing carries over. In the store, the associate can’t see what she looked at. Availability and prices change […]
In a demo, everything works perfectly. The environment is clean, the inputs are predictable, and the AI looks brilliant. But real life is messy. Tools fail, data changes, permissions get tricky, and mistakes have real consequences. This gap between demo and production isn’t new – every software prototype has it. But with AI agents, the […]
The Big Picture The technology behind self-driving cars is becoming standard. At a recent NVIDIA conference, they announced that 20+ major car brands (GM, Toyota, Mercedes, Volvo, Hyundai, BYD, NIO, and many more) are now using the same core self-driving hardware and software stack. NVIDIA expects $5 billion in automotive revenue in 2026. This is […]
Key Takeaways The Problem: Voice Is Loved but Expensive People have never stopped using their voice to talk to their bank. For complicated or important issues, customers want to speak to a real person. But hiring enough agents to answer all calls quickly and well costs a lot of money. Even young, tech-savvy customers (Gen […]
Key points from this article: The Problem No One Wants to Admit Companies have moved past asking “Should we use AI?” The real question now is: “Why do so many pilots stall when we try to scale them?” Here’s a familiar scenario: Your company ran 10 AI pilots in the last 18 months. Only 3 […]
Key points from this article: The Problem with Most Supply Chains Today Supply chains face constant changes: shifting customer demand, weather events, political issues, and more. The old way of doing things — analyzing data after the fact — is too slow. Even digital supply chains struggle if they only look at past data. But […]